Thank you for visiting beautelle.love. We are committed to ensuring your shopping experience is pleasant. If you are not satisfied with your purchase, we offer refunds and returns. Please read the following policy carefully:

1. Refund Eligibility
● Products must be unused and include the original packaging and all accessories.
● Refund requests must be submitted within 30 days of receiving the product.
● The following are not eligible for a refund: Used products.
○ Damage caused by improper use or installation.

2. Request Process
1. Please contact our customer service via email at support@beautelle.love and include the following information: Order number
a. Product name
b. Reason for return or refund
c. Product photo (if applicable)
2. Our customer service team will review your request and provide return instructions within 2 business days.

3. Return and Refund Processing
● Return Address: We will provide a detailed address upon return approval.
● Return shipping costs are the customer’s responsibility, unless the return is due to an incorrect item or defective product.
● Upon receiving the return, we will inspect the product and process a refund within 7 business days.
● Refunds will be credited to the original payment method; the exact timeframe will depend on your payment provider.

4. Exchange Policy
If you would like to exchange an item, please follow the return process above and specify your exchange request in your email. Exchanges may incur additional shipping charges.

5. Damaged or Defective Items
If the item you received is damaged or defective, please contact us within 48 hours of receipt. We will prioritize an exchange or refund at no additional cost.

6. Contact Information
If you have any questions about our refund policy, please feel free to contact us:

Tel: 358 503865311

Email: support@beautelle.love